HCA, Hospital Corporation of America Host/Hostess in Plano, Texas


POSITION RESPONSIBILITIES: · Adherence of Standards of Operation. · Sanitation/Safety. · Attendance and being on time, ready to work your scheduled hours is an essential job function. · Provides customer service to patients by delivering meals and taking special requests. · Communicates effectively and responds to requests in a timely manner. · Checks patients’ meals for accuracy and stocks nursing units with nourishment and menus. · Communicates concerns to the team. · Responsible for completing tasks as assigned. · Provides service recovery as needed. · Maintains documentation of completed services and actions taken.

POSITION REQUIREMENTS/QUALIFICATIONS: Education: High school diploma/GED preferred Licensure/certification/registration: Food Handlers Certificate Experience: Prior Food Service, Prior Customer Service Experience Special Skills & Qualifications: Ability to listen, interact and communicate verbally and in writing.

AGES OF PATIENTS SERVED: 1 – 11 years (Child/Pediatric); 12 -17 years (Adolescent); 18 – 64 years (Adult); 65 years and older (Geriatric)

MENTAL AND EMOTIONAL REQUIREMENTS: The incumbent must manage stress appropriately, make decisions under pressure, manage anger/fear/hostility/violence, handle multiple priorities and be able to work alone.

ENVIRONMENTAL CONDITIONS: The incumbent may be exposed to toxic/caustics/chemicals/detergents, extreme conditions hot/cold (30F-115F), potential electrical shock and moving mechanical parts. The incumbent will spend approximately 75% of their time indoors.

PHYSICAL DEMANDS: MEDIUM WORK: Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. This position also requires that the incumbent, on some occasions, must be able to lift and/or carry items up to 25 pounds, push or pull items having a maximum weight of 50 pounds and be able to stoop, bend or kneel as necessary. During normal execution of the responsibilities of this job, the incumbent will sit approximately 10% of the time, stand 10% of the time and walk 80% of the time. This position will also require repetitive arm/hand movements and the incumbent must have visual acuity for near objects.

CONTACTS / INTERACTS WITH: Employees, Visitors, Patients, Management Staff, Physicians, Volunteers

Job: *Food Services & Nutrition

Title: Host/Hostess

Location: Texas-Plano-Medical City Plano

Requisition ID: 00058-96427