CST CORNER STORES - KERRVILLE Customer Service Leads in KERRVILLE, Texas
Limited operational responsibility and direction for the facility and staff in the absence of the store manager and assistant manager. To process customers of retail store/station in a manner that enhances the business and maintaining the facility while on duty to support the process of customer satisfaction and sales growth. High school diploma or general education degree (GED) preferred. Must meet minimum age requirement for employment; previous food service experience preferred; ability to provide exceptional customer service; successful completion of all company sponsored CSR training programs; candidates may also be required to successfully complete additional certiﬁcations for this position to include, but not limited to, ServSafe or equivalent Food Service program, ﬁanchise speciﬁc certiﬁcation requirement (cg. Subway) and Alcohol Certiﬁcation (ABC). Oversee store operations in the absence of the assistant and store manager. Provide customer service and satisfaction. Complete paperwork as assigned by store manager/ area manager in the absence of management. Conduct sales transactions exchanging goods/services for cash credit payment and accounting for the cash, credit and various forms of payment for goods, services provided. Replenish stock levels with existing merchandise to continue sales. Maintain a clean and orderly retail store. Ensuring that assigned cleaning tasks are completed. Maintain safety, security of premises in compliance with policies, procedures and inspections. Direction of on duty personnel in the absence of the store manager and assistant manager. Assisting in store training and development of store CSR under store management guidance. Completion of tasks assigned by the store manager and assistant manager. Proficiency in the use of P.O.S. system, online lottery terminal, money order system, personal check reading devices, pre-paid cards terminal, EBT terminal, counterfeit bill detector, electronic cash acoeptor and other sales-related equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential ﬁmctions of diis job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential ﬁmctions. While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee is occasionally required to stand; use hands to ﬁnger, handle, or feel; reach with hands and arms; and may occasionally be required to climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 25 pounds. Speciﬁc vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. It is CST Brands' policy to employ and administer employees without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, citizenship status or status as a disabled veteran or veteran of Vietnam Em and in accordance with federal and state civil rights laws.